Shipping & Return Policy

Shipping Information

  • Delivery Method: Carrier shipping

  • Estimated Delivery Time: 2–5 business days

  • Shipping Area: United States only

  • Shipping Cost: Calculated at checkout based on carrier rates

  • Products Covered: All products

Return & Refund Policy

We accept returns for both defective and non-defective products under the following conditions:

  • Return Window: Items must be returned within 3 days of delivery

  • Condition: Products must be new, unused, and in original packaging

  • Return Method: Returns may be made in-store or at an approved drop-off location

  • Restocking Fee: A 10% restocking fee applies to all returns

  • Refund Processing: Refunds are issued within 7 days after we receive and inspect the returned item

Review our full return policy here: Refund & Returns Policy

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards

  • Downloadable software

  • Health & personal care items

  • Perishables (food, flowers, etc.)

  • Hazardous materials

  • Flammable liquids or gases

Exchanges

Exchanges are only available for defective or damaged items.
If you receive a damaged product, please contact us for a replacement of the same item.

Return Address

Please send all returns to:
EMS Monrovia Detailing
242 W Chestnut Ave
Monrovia, CA 91016

Return shipping costs are the responsibility of the customer and are non-refundable.

Contact Us

For questions about refunds or returns, reach us at:
emergencymobilewash@gmail.com